Q: The video and/or the audio is "failing"... 
A: Disconnect and it is connected the ISP again to obtain another IP and to try to improve the tax of transfer of data. Depending on the schedule, of your physical location or still of the traffic of data inside of organization (if you are accessing of a net WAN) or of a hot spot public (WiFi) you can have unexpected interruptions. 

 It can also be an instability or just a temporary slowness between your provider ISP and media servers. The servers and the nets of transmission of our company are configured for high loads, however the instability of the reception net (your net) can happen. If it goes that the case, await some instants and try again. Another option, in case you are using  high quality band, it is to configure the player (in the area below the vídeo) to low quality access. The quality of the event and the interatividade is the same of the high quality band; but the image will be smaller, proportionally to the used band. 

Q: After filling out my register, I click in: <Send> and nothing happens: 
A: Check if the link it is working (when the mouse is over <Send> pointer becomes a "hand". If the link isn't working updates your navigator. Also observe the schedule time that the event start because it may be not available yet, or it is available - if is live - only 15 minutes before the scheduled time.  

Your navigator also needs to accept all cookies. For change this to configuration, follow the instructions for IE 6.0 or superior:  

1. Select Options of the Internet (Internet Options) from menu Tools (Tools) 
2. Select guide Privacy (Privacy) 
3. Select to accept all of the cookies (Accept all cookies) 

Q: How can I receive audio and video with a firewall? 
A: If you are behind a corporate firewall, you can experience some difficulty to visualize certain contents.That happens for several reasons, which includes the administration politicy of some organizations, that usually block video contents. To solve these difficulties you may need to connect the site who transmitted out the firewall or request to the information technology department to open the door 80 (protocol HTTP) that supports audio and video streaming. If the problems persist follows these instructions:  

a) execute Windows Media Player  
b) select "Tools / Options" 
c) select the folder Network  
d) check if the protocol streaming HTTP is selected; if it is not, select it 
e) on the Proxy Streaming Configurations menu and select the protocol HTTP 
f) select the button Configure 
g) select "Using the following proxy server" (type the event address and, in Port, type 80 
h) clicks in OK and close Windows Media Player  
i) restarts your Internet Explorer and access the event 


Q: The volume is very low and I can't hear it... 
A: click in the icon Volume/Speaker in your Taskbar (usually located in the inferior right of your Desktop, aside the clock) and adjust the volume. If the difficulty persists, execute Windows Media and certified that none of the volumes (that changes according the version) it is on mute. In desktop computers remind to check the sound boxes (Power ON) as well as the volume adjustment. 


Final recommendations 
. Remember to allowed pop up from our domain in your anti-pop up service. It's a very used service and may block some interactivity services offered in the player. 
. All the available videos are for informative and are exclusive for each digital event, so it is impossible by this tecnology downloading or sharing. If you use any capture tools and sharing video contents be aware that it infringes legal devices or copyright established in Law and may meet the legal actions.  

For any questions, suggestions or other difficulties please
contact suporte@mediatown.com.br